FAQs

General Information

What is FarmersMarket.store?
FarmersMarket.store is an  online marketplace where verified local farmers sell directly to consumers through same‑day delivery via Uber Eats. Our platform operates 24/7, letting farms reach customers beyond weekend markets and giving families convenient access to fresh, locally grown food.

How is this different from other food delivery services?
We compete on speed, farmer friendliness and value. FarmersMarket.store delivers within hours instead of days, charges farmers a 10 % commission, rather than the 25 – 30 % typical on other platforms, and uses existing delivery networks instead of building an expensive fleet. Unlike others—with us, you choose what you want, when you want it, at transparent prices.

Questions for Farmers & Vendors

What does it cost to sell on the platform?

• Platform fee: 10 % on completed sales; you keep 90 %.
• Delivery fee:  $0 to you.  Customer pays fee.
• Monthly fee: $0; no subscription is required.
• Setup fee: $0; it’s free to join.

How do I get started as a vendor?

1. Apply Online: Complete a simple vendor application with your farm details and product offerings.
2. Verification: We verify your farming credentials and inspect product‑quality standards.
3. Build Your Store: Use our intuitive dashboard to upload your farm logo, tell your story and add product photos, prices and inventory. The platform automatically creates a professional, mobile‑friendly storefront.
4. Onboarding: Get access to free photography and content‑creation assistance plus AI tools for inventory optimization.
5. Go Live: Activate your store and start selling with same‑day delivery and powerful management tools.

What support do you provide to farmers?

• Included:  Content‑creation assistance, inventory optimization, sales analytics and reporting, and access to our farmer community and meetups.
• Marketing: We help tell your farm story, feature standout producers. Our AI‑powered marketing system uses Semrush AI, Jasper AI, Beauitiful.ai, Social Bee and Brevo to plan, create, distribute, nurture and optimize campaigns, reducing acquisition costs by ~60 %. Working with major players like Instacart, Amazon Fresh and Walmart Local, will bring visibility to new customers across the Grand Valley

How does inventory management work?
Our system lets you update inventory from an online mobile dashboard.

When and how do I get paid?
After you’ve connected your own Stripe account, payouts are scheduled automatically. By default, Stripe initiates transfers to your bank account on a weekly basis; you can adjust this schedule or request instant payouts (for an extra fee). Funds are usually available two days after the order is completed. Because payouts flow through Stripe, you don’t need to handle any accounting for commissions—everything is split automatically

Can I sell wholesale to restaurants or institutions?
Yes. The platform will supports direct‑to‑wholesale sales. You can list bulk SKUs or special pricing for restaurants and business buyers with the same low commission.

What about packaging and delivery?
You pack orders and label them; the platform syncs orders with Uber Eats for pickup and delivery. Our system coordinates route optimization and live tracking so customers receive their orders within hours.

Do I need technical skills?
No coding is required. You manage your storefront via a simple web dashboard. The platform handles hosting, security, payment processing and delivery integration. Mobile apps with features like push notifications and barcode scanning are in development.

Questions for Customers

How does ordering work?

1. Browse local farms: Discover fresh produce from verified farms in your area.
2. Multi‑farm cart: Add items from different farms; our shared‑basket system lets you pay one delivery fee per farm pickup and pay for everything in a single order.
3. Select delivery: Choose same‑day delivery (2–6 hours) or schedule it for the next day; deliveries run from 7 AM to 8 PM.
4. Enjoy fresh food: Your order arrives at your door the same day.

How much does delivery cost?

• Standard customers: $10 per delivery plus a 2.9 % + $0.30 payment fee.
• Market PLUS members: Free delivery on qualifying orders over $50. 

What is the minimum order?
Since the customer will pay each delivery fee, there is no minimum order.

Where do you operate?
We focus on mid‑size metro areas with strong Uber Eats coverage and limited competition. Grand Junction launches in August 2025, Denver will follow later that year, and new markets will be announced via newsletter. 

How do you ensure food quality and safety?
Food Safety & Delivery Standards (Colorado)
We follow Colorado’s Retail Food rules (adopting the FDA Food Code):

• Cold, perishable (TCS) foods are packed at 41°F (5°C) or below in insulated carriers.

• Hot foods leave our hub at 135°F (57°C) or above in insulated hot bags.

• Deliveries are typically 10–20 minutes within our service area.

What if temperature control isn’t practical (e.g., short hot food runs)?
We use a documented option called Time as a Public Health Control (TPHC). Items are clearly time-labeled, must be delivered/consumed within a strict window, and are discarded if they exceed it.

How are items packaged?
All orders are covered/sealed and use tamper-evident closures. Raw proteins are segregated from ready-to-eat items to avoid cross-contamination.

Who actually delivers my order?
We partner with Uber Direct (a third-party courier). Colorado law requires delivery services to have the merchant’s consent—we maintain written agreements with our vendors and couriers.

Are your facilities licensed?
Our micro-hub operates under the local health department’s retail food license. Vendors using cottage-food rules sell non-perishable products only; perishable items move through licensed facilities.

What if I’m not satisfied with my order?
We offer full refunds or free replacements for damaged or unsatisfactory items and provide 24/7 support for resolution.

Can I use SNAP/EBT benefits?
Acceptance of SNAP‑EBT is on our roadmap; we plan to introduce SNAP‑capable partners by mid‑2026. Sign up for updates to know when this feature launches.

Delivery & Orders

• Multi‑Farm Orders: Yes! Our shared‑basket feature lets you combine items from different farms, receive them in separate delivery’s and pay separate delivery fee’s.
• Seasonal Availability:  Many of our Vendors offer year-round products, keep checking in to see what's new—expect more variety in summer and greenhouse or preserved items in winter. We expand the delivery radius in off‑seasons to keep selections robust.
• Payment Methods: Major credit/debit cards and digital wallets are accepted; the payment fee covers Stripe processing.
• How to track orders: Orders sync with Uber Eats in real time, providing live delivery updates to your phone.

Platform & Technology

What technology powers the platform?
The core platform uses a secure Laravel‑based architecture with mobile‑responsive design, SSL encryption and PCI compliance. It operates on scalable cloud infrastructure. AI features include demand forecasting, inventory optimization, marketing automation and delivery optimization.

Is there a mobile app?
Coming soon.

Business & Growth

How do you plan to compete with larger players?
Our differentiators are same‑day delivery, farmer‑friendly economics (10 % commission vs 25– 30 %), inventory optimization and marketing, fast scaling through the Uber  network, focus on underserved mid‑size metros and a strong farmer community.

Contact & Support

• Customer support: Email hello@farmersmarket.store or call (970) 239-1243. Support is available 7 AM– 9 PM daily, with a live chat option.
• Vendor support: Email hello@farmersmarket.store or call (970) 239-1243. A farmer success team hosts weekly office hours.
• Founders: Jamie Wood (Co‑founder & Customer Relations Director) brings 15 years of farming experience and community‑building expertise, operating an 80‑acre hemp farm. Courtney Wood (Co‑founder & CEO) has over 25 years of tech‑startup and platform‑development experience. They’ve been married for 27 years and are committed to building a better food future.
• Stay updated: Follow us on Facebook, Instagram and Tiktok or subscribe to our newsletter for our newest vendors and products, promotions and platform improvements.